Type

Information

Details

Required information

Personal information required for signing up the membership

●      Customer’s phone number (ID), and password

●      Customer’s name, address, date of birth, and gender

●      Types of caregiver (enter the company name if employed as a caregiver, or occupation) - only applied to caregivers

Wearer’s behavioral information for analysis of his/her life logs

●      Diet: Time logs of water intake and using the refrigerator and rice cooker

●      Bathroom schedule: Time logs of going to the toilet, Length of staying in the toilet

●      Sleep: Time logs of going to bed, Falling asleep and waking up, Length of sleep

●      Time logs for going out and returning home, GPS position

●      Time logs of using the remote control

●      Exercise: Information logs of exercise, Total number of walk

●      Time logs to generate and measure the information

●      Information related to health

●      Daily life data

●      Movement data

Information required to apply for or use the service, Record of service use/purchase, or information related to after-sales service

●      Record of individual service use/purchase, or information related to after-sales service

●      Device and app information

- Device information (including device identification number), the device’s firmware version, basic settings (whether to set the password, and to set the server synchronization)

- Record of use of the app (records of using features in the app including entering a page/menu, or pressing buttons, error record while operating the app)

●      Location information: when required to provide the service

●      Image and voice information: when required to provide the service

●      Information required for signing-up: Address, Zip code

Information items collected for customer support

●       Email address or phone number, Country information (language), Product model, Service version, Inquiries asked by the customer

●      Additional items to be collected for a refund (collected items can differ depending on customer’s payment method)

●      Bank account information (bank, account number, account holder’s name), contact number, purchased content, date of purchase, payment amount, information of Samsung account used to make the payment, phone number used to make the payment and its mobile operator, or company name of the credit card used to make the payment and its authorization number, reason for cancel/refund

Purpose

Details

Membership management and authentication

●      Authentication and identification of the individual when purchasing the product and using the service, when processing personal information, and when the data subject requests access, correction, deletion and suspension of processing of his/her personal Information

Implement the contract in relation with the provision of service and make payment

●      Provision of products, service, and content, Purchase and payment, Product delivery

●      Provide personalized service and improve functions (providing customized content and recommendations based on previous user patterns)

●      Provide after-sales service and updated information for the purchased product

Use the data to improve the existing service, develop new services, and conduct research and marketing activities

●      Survey of customer experience, Research and development of product and service

●      Use basic statistic data for health care and daily care

●      Use basic data and research data to improve the service quality and to provide new services

●      Commercial information (via email, phone calls, SMS/MMS/push notification, etc.), Delivery of event prize, Service and advertisement based on demographic characteristics, Analysis and statistics on customers’ access frequency, product purchase, and service use, Service/product/information recommendation, Forecast of market trend, Market research, Statistic analysis data

Non-member purchase and customer service

Customised service

●      Assist user’s daily life based on his/her life logs

●      Store and utilize user's life logs for the purpose of backing them up in the database or link to the device

●      Abnormality detection to help the wearer/caregiver to prevent accidents by creating accident prediction index based on life logs

●      Push notification that sends ‘notification/recommendation/abnormality alert’ to the User/caregiver via the app when meeting certain conditions

●      Services that can be linked with the account (including alert messages, weekly health report, etc.)

●      Voice care service for the wearer that sends a voice message customized to each situation when the wearer touches an object with a tag

●      Real-time care service for the caregiver that allows the caregiver to monitor daily activities of the wearer

●      Information is analyzed by an automated system and used for the purpose of providing customized content and information required by each service, and of implementing analysis, improvement, and development for better service.